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3DF Community Feedback Mechanism
Creating opportunities for communities to influence the programmes
3DF has set up a Community Feedback Mechanism (CFM) to enable communities to provide direct feedback to the prevention and treatment programmes of HIV, TB and Malaria in Myanmar. Through extensive participatory consultations with partners and intensive field-testing, various tools have been developed for use to make the feedback process inclusive and effective. Each community member can use whichever tool is most suitable for them. These tools are:
1. Suggestion/Feedback Box commonly referred to as �A Kyan Pay Sar� in local language. These boxes are placed in most accessible and common space in the communities such as popular tea shops, community hall, monastery, health clinics etc. An information chart in the local language provides all information about the project services, why & how to provide feedback, and how the feedback will be treated and process of response to the feedback is placed above each box. Besides, stationery such as plain paper, envelopes & pens are also available on the site. The envelopes in the boxes are collected every three months by an assigned project staff, a community member and/or a representative from Fund Manager�s office.
2. Ready to post envelopes. These envelops have the postal address of 3DF Fund Manager Office in Yangon and can be posted from anywhere in Myanmar. Those who wish to send their feedback directly to 3DF can use this tool, which is available in the project sites. Information about this tool is included in the information chart provided to the communities. Fund Manager�s office has a focal point person to receive, record, assess and respond appropriately to the mails.
3. Focus group discussion led by an independent facilitator, who does not represent the Implementing Partner (IP) or 3DF, is carried out once every six months in selected sites to allow communities to share their feedback openly and honestly. The facilitator is recruited from within the area and should have a rapport with the communities. He/she is provided orientation about the feedback mechanism and its purposes. He/she provides a detail report of the process, the feedback from communities and recommendations for improvement.
4. Questionnaire � once a year, an easy-to-fill questionnaire for feedback is send out to communities about the project, the IP and 3DF.
5. Email � an email address is provided for those who wish to send feedback directly to 3DF - feedback@3dfund.org This e-mail address is being protected from spambots. You need JavaScript enabled to view it
3DF recognizes that feedback mechanism must be defined and driven by community interests. Feedback received is acknowledged as meaningful information for decision making and should be used to influence policies, values and practices across national programmes, not only in the community where the suggestion came from. Feedback from communities enhances evidence-based planning and demand-driven services.
Response to Feedback
Feedback from community is treated with confidentiality. Only assigned staff can open the boxes, letters and questionnaires. Once the suggestions are collated, issues-raised are assessed and analyzed together with the implementing partners, and a collective plan is developed to respond appropriately. If the issues raised need greater advocacy support and policy change at national level, most are dealt with within a 3 to 6 month time frame. A community meeting is held to inform and discuss further with the communities and report back on what/how was done to address the concerns raised. It is important to document the whole process and share the lessons-learned to wider networks.
For detail information about 3DF Community Feedback Mechanism, please write to info@3dfund.org
http://3dfund.org/index.php?option=com_content&view=article&id=84:cfm-for-website&catid=5:news&Itemid=3
